FAQS

1. PRODUCT & USAGE

Q: How do the Magnetic Eyelashes stay attached? A: Our 8D Quantum Magnetic Eyelashes use tiny, invisible magnets that sandwich your natural lashes. No messy glue is required! They are reusable, windproof, and safe for sensitive eyes.

Q: Will the Colour Changing Foundation match my skin tone? A: Yes! Our Mature Skin Foundation uses heat-activated color-adjusting technology. It goes on white and instantly self-adjusts to match your exact skin undertone for a natural, flawless finish.

Q: Do I need a UV lamp for the Nail Extension Builder Gel? A: Yes. To ensure a professional, long-lasting finish that won't chip, the Builder Gel needs to be cured under a UV or LED nail lamp for 60-90 seconds.

Q: Is the Beard Filling Pen waterproof? A: Absolutely. Our Waterproof Beard Pen Kit is sweat-proof and water-resistant, designed to stay in place all day until you wash it off with a facial cleanser.

2. SHIPPING & LOGISTICS

Q: Where is Oaklyv based? A: We are a proudly US-based brand located in Longmeadow, Massachusetts. All orders are managed by our local team.

Q: How long until I receive my beauty haul? A: Processing takes 1-2 business days. Standard shipping within the US typically takes 3-7 business days via USPS or UPS.

3. RETURNS & SAFETY

Q: Can I return a foundation if the color isn't right? A: We want you to love your look! We offer a 30-day return window. However, for hygiene and safety reasons, beauty products must be in their original, unopened packaging to be eligible for a full refund.

Q: Are your products cruelty-free? A: Yes! At Oaklyv, we are committed to ethical beauty. None of our products or ingredients are tested on animals.